Returns Guidelines

Table of Contents:

(i) Setup

(ii) Processing Returns

(iii) FAQ



  • Returns are discussed on the Onboarding Call.

    • We’ll cover:

      •  Re-stocking inventory,

      • Disposing inventory, or

      • Returning items to the merchant.

  • As always if you ever have any questions or concerns reach out to us directly at or your Nucleus Pod Manager and Customer Success Manager via Slack.


Processing Returns

  • Returns are a reality of being in the business of eCommerce. We streamlined the process allowing you to process a Customers Return in two easy steps through the Atomix Platform (if you’re not on the Atomix Platform, please discuss with your Customer Success Manager):


  1. First, you’ll initiate the Warehouse Notification in the Atomix Dashboard (This will notify our team it is heading to us). You’ll do this by:

    1. Selecting the Order Number

    2. Selecting the Items being Returned

    3. Then choose how to handle the customers’ items:

      1. Replace: this will notify our team of the incoming inventory to return to stock or handle based on the client's discretion 

  2. Sending Your Customer the Return Label:

    1. If you want, we can send the shipping label directly to your customer based on the items being returned.

      1. Just reach out to your Customer Success Manager and notify us of what is being returned

    2. Print your own label

      1. You can use your own labels and just share the tracking number of the label with us when you create the return. If you do use your own labels, ensuring you have the correct tracking number will help us process your returns faster. 



  1. Note if we’re printing the label, we’ll pass along our discounted rates (e.g. UPS/USPS)

  2. What’s not included

  1. Testing or Any Kitting Work Required

  2. In order for us to provide a special project request - fill out our form here.