Table of Contents:
(ii) Processing Returns
Returns are discussed on the Onboarding Call.
We’ll cover re-stocking inventory, disposing inventory, or returning items to the merchant.
As always if you ever have any questions or concerns reach out to us directly at email@example.com or your Nucleus Pod Manager and Customer Success Manager via Slack.
Returns are a reality of being in the business of eCommerce. We streamlined the process allowing you to process a Customers Return in two easy steps through the Atomix Platform (if you’re not on the Atomix Platform, please discuss with your Customer Success Manager):
First, you’ll initiate the Warehouse Notification in the Atomix Dashboard (This will notify our team it is heading to us). You’ll do this by:
Selecting the Order Number
Selecting the Items being Returned
Then choosing how to handle the customers’ items:
Refund: this will provide the customer with a refund
Replace: this will notify our team to send another or new item
Sending Your Customer the Label:
If you want, we can send the shipping label directly to your customer based on the items being returned.
Just reach out to your Customer Success Manager and notify us of what is being returned
Print your own label
You can use your own labels and just share the tracking number of the label with us when you create the return. If you do use your own labels, ensuring you have the correct tracking number will help us process your returns faster.
Note if we’re printing the label, we’ll pass along our discounted rates (e.g. UPS/USPS)
What’s not included
Testing or Any Kitting Work Required
In order for us to provide a special request - fill out our form here.