The Atomix Onboard Checklist provides an easy-to-follow guide for clients to begin their partnership with Atomix. The Onboarding Process can be completed in less than 24 hours.





Slack Account Setup

Atomix sends an invitation to the Client

  • Slack allows you to communicate via instant text messaging with the Atomix Team 24/7

  • The client receives one Pod Manager and one Customer Success Manager

  • Respond in 15 minutes, resolve the situation in 24 hours

Client sends Brand Logo to Atomix

  • When you receive the notification to join your dedicated Slack channel, shoot us a message with your Logo!
  • Atomix personalizes everything from pack slips to labels to ensure brands deliver their branded experience across every part of the supply chain (which is often overlooked and adds a nice touch!) 


Billing Account Setup

Billing is due on the 1st and 15th of every month (more detail)

  • Pay only for what you need and get extra when you want.

  • Primary charges: storage utilized and orders shipped

  • Storage charged daily (faster selling units remain in storage for shorter periods of time)

  • Account Set Up Fee sent upon account creation and discussed with Customer Success Manager




The Client reviews the Contract (here)

  • Save the contract to PDF and return a signed copy by emailing the executed PDF to with Subject Line: Atomix Executed SLA


Upload Inventory

The Client completes the Upload Inventory Form (here)

  • Atomix Uploads Inventory to Database to ensure Inventory Accaruacy and expedite the Warehouse Shipment Receiving Process (below). 


Atomix Platform

Account Setup

The Client creates their own login and user name. Atomix grants access to the Platform (create login here)

  • The platform allows clients to handle and manage their business with Atomix - Inventory, Order, Warehouse, Shipping Management in One Unified Platform




The Client provides access to their store (here)

  • Atomix frees you from the headaches of integrating your store.


Create Warehouse Shipment

The Client signs in to the account and creates the first Warehouse Shipment (instructions on Section B. here)

  • This action notifies Atomix of Incoming Shipments so be as accurate as possible with Receiving Date.

  • Atomix receives and scans the inventory into pre-identified storage units in Your Dedicated Pod. 


 Receiving Guidelines

The Client reviews the Receiving Guidelines (here) on how to prepare and send Warehouse Shipment

  • Prior to Shipping the Physical Products, Client properly prepares inventory based on the above Guidelines.

  • Note: This is hyper-critical to access affordable and streamlined processes. If Inventory does not follow proper protocol, Special Projects will be required to check, organize and count each individual item. 




Atomix discusses Special Projects with the Client (here)

  • Special Projects are one-off tasks outside the normal course of the pick/pack process 




The Client reviews the Returns Guidelines (here) to determine how to handle returns

  • Discuss the process to maintain proper inspection and accuracy for Returns and Handling



Feel free to reach out to our team at any point if you have any outstanding questions! We’d be delighted to help (