Billing Overview


Billing occurs on the 1st and 15th of each month. At times, billing will be delayed several days to account for Postage Fees and other Reconciliation reports.


Invoices are to be paid for in 3 Business Days from the date received. If an Invoice is Delayed, an account will temporarily be placed On Hold until the payment is made. If an issue arises, you can contact your dedicated Team in your Slack Channel who will expeditiously help solve any problems or answer any questions.


Periodic Adjustments


Postage Fee Adjustment


Our Postage Fees are based on the cost of shipping charged by the carrier, which is primarily based on the information provided during the Onboarding Process. This information includes (i) the SKU Weight, (ii) the SKU Dimensions, and (iii) the Chosen Packaging Requirements. Most often the initial Postage Fee charged by the carrier reflects the actual charge by the carrier. Sometimes, this is not the case resulting in a Postage Fee Adjustment to reflect the actual cost charged by the carrier.


Generally, these periodic adjustments occur due to one of the following reasons are the following:

  1. Actual Weight: 

    1. Debit - Weight of the Final Packaged Order is greater than the Actual Weight because either (i) the Inputted SKU Weight was incorrect or (ii) too many items were picked resulting in an Account Debit.

    2. Credit - Weight of the Final Packaged Order is less than the Actual Weight because either (i) the Inputted SKU Weight was incorrect or (ii) items were missing in the order resulting in an Account Credit.

  2. Actual Dimensions: 

    1. Debit - Dimension of the Final Packaged Order is greater than the Actual Dims because (i) the Inputted SKU/Packaging Dimensions were incorrect or (ii) the Packaging was Adjusted to account for abnormally or larger sized items resulting in an Account Debit.

    2. Credit -  Dimension of the Final Packaged Order is less than the Actual Dims because (i) the Inputted SKU/Packaging Dimensions were incorrect or (ii) the Packaging was Adjusted to account for smaller sized items resulting in an Account Credit.


If you have any questions regarding the Postage Fee Adjustment, you can contact your dedicated Team in your Slack Channel who will expeditiously help solve the issues that are occurring.